Return & Refund

Refunds & Returns

We want you to love and enjoy every jar of Tartiner Nut Butter. If something isn’t right, we’ll do our best to make it right. Here’s how our cancellation, return, and refund policy works:

Order Cancellations

• Before shipping: Cancel anytime by emailing return@tartinernutbutter.com — we’ll cancel your order free of charge and issue a full refund.
  
  
• After shipping: If your order has already shipped, we’ll refund your payment minus shipping and recall costs.

Tip: We’ll send you emails when your order is placed and when it ships. Please double-check your email address and spam filters so you don’t miss updates.

Returns

Since our nut butters are perishable food products, returns are generally not accepted.
We do make exceptions in two cases:

• Your order arrived damaged during shipping, or
  
  
• The product quality was compromised.

How to Start a Return

Email us at return@tartinernutbutter.com within 30 days of purchase and include:

• A photo of the damaged or defective product
  
  
• A photo of the lot code (printed on the jar)
  
  
• A copy of your receipt or proof of purchase

If approved, we may provide you with a prepaid shipping label to send the product back.

Refunds

• Once your return is approved, we’ll issue a refund to your original payment method within 10 business days.
  
  
• Processing times may vary depending on your bank or credit card company.

Haven’t seen your refund yet?

• Check your bank account again.
  
  
• Contact your credit card company — it may take extra time before your refund officially posts.
  
  
• Contact your bank — processing delays are common.
  
  
• Still no refund? Email us at return@tartinernutbutter.com.

Questions?

We’re here to help! Reach out anytime at return@tartinernutbutter.com.